Excel at Customer Service - CANCELLED

Not sure where you are going wrong in terms of customer service, then this workshop from Clearview Minds is for you!

Excel at Customer Service - CANCELLED

About Excel at Customer Service - CANCELLED

Feel like customer service is a piece of cake and wish that others had the same talent as you? Or are you not sure where you are going wrong in terms of customer service then this course is for you!

Why not join us or nominate someone on your team to join us. This workshop is all about PRACTICAL LEARNING, using ‘live’, situations to allow individuals to understand the impact of their actions. Have fun but learn how your words and actions can impact others.

We'll help you to:
• Understand your customer, what are his/her wants?
• Understand the impact of your listening skills in the customer relationship
• Manage the customer relationship ensuring regular communications and needs
• Build customer rapport by building up that vital information so your customer does not feel like just a number
• Focus on customer problems and what can be done to resolve these issues
• Keep your cool in a customer situation to help the customer resolve an issue
• Make a real difference a customer engagement and customer satisfaction
• Understanding your own communication style and what you need to work on

Sessions have been developed to bring together the most important elements of customer service: Intelligence, Impact and Initiative - all part of our 3I programme of initiatives to support employees in the workplace, whether that be in their first role or as a refresher and development initiative for future growth.

While we take every opportunity to ensure the details for Excel at Customer Service - CANCELLED are accurate, we always advise that you contact the event organiser before setting out for the event to avoid disapointment.

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